Vaishali Rathi

As Head of Experience, Vaishali brings more than 5 years of expertise in management, with a strong background in escalations, customer service, and people experience. An MBA graduate from IILM University, she is inspired by the belief that health comes first and is proud to be part of the Aarogya team.

Her approach is rooted in creating a smooth, caring, and genuinely supportive experience for every customer. Vaishali believes that while strategy and capability building are essential, long-term success depends on cultivating a true culture of customer centricity every single day. For her, this begins with personal values that are lived authentically and reflected in every interaction.

Through her leadership, she helps shape an environment where care, consistency, and service excellence come together to foster sustainable growth and meaningful connection.